Presentation Style: Tutor-led Classroom
Duration: 1 Day
Course Time: 09:30 - 16:30hrs
Course Location: Northampton
Cost: Public Courses: £225 + VAT per delegate (call for group discounts)
Closed Courses: please enquire

 

Target audience

Suitable for anyone that wants to be more confident and professional when dealing with conflict and understanding the conflict life cycle.

Course Content

Conflict Management
  • What is conflict?
  • How conflict evolves and what are the causes?
  • What is negative and positive conflict?
  • The Conflict Life Cycle
Understanding Challenging Behaviour
  • Clarify the difference between aggressive, assertive and passive behaviour
  • Recognise the effects of each type on self and others
  • Gain tips towards assertiveness
Managing your Emotions & Building Rapport
  • Empathy
  • Managing your Emotions
  • Emotional Intelligence
  • Neuro-Linguistic Programming (NLP)
Resolving Conflict & Negotiating
  • How to overcome conflict
  • Interest Based Relationship (IBR) Approach
  • Negotiating
  • Win/Win

 

Additional Information

  • Buffet lunch included and free parking (only for courses held at Paradise Training Centre)
  • Joining instructions will be sent prior to attending the course