Presentation Style: Tutor-led Classroom
Duration: 1 Day
Course Time: 09:30 - 16:30hrs
Course Location: Northampton
Cost: Public Courses: £225 + VAT per delegate (call for group discounts)
Closed Courses: please enquire

Effective Communication & Influencing Skills Training Course Content

Target audience for this training course

Suitable for anyone who wants to improve their communication skills in both business and personal situations. Communication is much more complicated and involved than we imagine. The actual words we speak are hardly important when compared with the way we say them or the body language/facial expressions we use when communicating. This course identifies the fundamentals of effective communication, influencing and assertiveness skills.

Course Content

Identify Fundamentals of Effective Communication
  • What is effective communication?
  • Main components of communication
  • The five Ps of communication
  • Communication Styles
  • Communication Preferences - Visual, Auditory, Kinaesthetic
  • Body Language
Assertiveness
  • What is assertiveness
  • How assertive are you?
  • Passive, Aggressive and Assertive behaviour
  • Benefits of assertiveness
  • Discover what others think of you (Johari Window)
Questioning & Listening
  • How to ask the right questions for the right reasons
  • Questioning Techniques
  • Avoid misunderstandings and overcome communication barriers
  • Effective Listening Skills
Influencing Skills
  • Ways to influence and persuade
  • Barriers to successful persuasion
  • Successful Persuasion
  • Emotional Intelligence
  • Empathy to establish trust and communicate effectively
Dealing with Conflict
  • What is conflict?
  • Conflict Types; competitive, collaborating, compromising, accommodating and avoiding
  • How to reduce conflict
Feedback
  • Why feedback is important in effective communication
  • Giving and receiving feedback
Summary and Close
  • Reviewing the main Learning Points from the day and create action points

Additional Information

  • Buffet lunch included and free parking (only provided for courses held at Paradise Training Centre)
  • Joining instructions will be sent prior to attending the course