Presentation Style: Tutor-led Classroom
Duration: 1 Day
Course Time: 09:30 - 16:30hrs
Course Location: Northampton
Cost: Public Courses: £225 + VAT per delegate (call for group discounts)
Closed Courses: please enquire

 

Collaborative Leadership Training Course Content

Leadership Skills
  • What makes effective leaders?
  • Managers vs. leaders
  • Cultures, Values, Ethics
  • Growth Mode
  • Delegation
Communication Skills
  • Understand how to paraphrase to avoid assumptions or misunderstandings
  • Listening and Questioning Skills
  • Body Language
Understanding Challenging Behaviour 
  • Clarify the difference between aggressive, assertive and passive behaviour
  • Recognise the effects of each type of self and others
  • Gain tips towards assertiveness
  • Behaviour Iceberg
Managing Conflict
  • What is Conflict?
  • Managing Conflict
  • Causes & Effect of Conflict
  • Overcoming Conflict
Influencing Skills & Building Rapport
  • Situations at work that may arise – highlighting practical ways to deal with them
  • Dealing in fact and behaviour – not emotions and personalities
  • Using positive language and a positive approach to influence outcomes

Additional Information

  • Buffet lunch included and free parking (only provided for courses held at Paradise Training Centre)
  • Joining instructions will be sent prior to attending the course