Presentation Style: Tutor-led Classroom
Duration: 1 Day
Course Time: 09:30 - 16:30hrs
Course Location: Northampton
Cost: Public Courses: £225 + VAT per delegate, £195 each + VAT for two delegates on the same day (call for group discounts)
Closed Courses: please enquire

 

What will you learn on this course?

The aim of the training is to leave delegates with an understanding of how becoming more assertive can benefit their lives and how to develop and apply assertiveness in a variety of situations at work.

The objectives for this programme are to:

  • Identify the rights we give to ourselves and others
  • Recognise behaviour characteristics in ourselves and others
  • Handle low level aggressiveness
  • Make and refuse requests
  • Give and receive praise.

 

Course Content

Introduction to Behavioural Styles

Identifying Assertive and non-assertive behaviours, how our behaviour affects how others see us and react to us, Self-confidence and how it is influenced, First constructive steps to more assertive behaviour

I know my rights

Understanding our rights and asserting techniques

Making and Refusing Requests

How our language helps or hinders us and Assertive techniques

Handling Aggressive Behaviour

Understanding and identifying assertiveness and on-assertive communication patterns, Adopting alternative communication strategies and Non-verbal communication

Praise and complaints

Receiving praise and complaints and Giving praise and compliments

 

Additional Information

  • Buffet lunch included and free parking (only for courses held at Paradise Training Centre)
  • Joining instructions will be sent prior to attending the course