Sage Cloud: Technical Questions?

Question

Answer

What is the minimum workstation specification?

None

What software is required on the workstation?

Windows XP SP2 or Windows 7

What is the minimum internet connection speed?

Approximately 250k per user, depending on connection quality. Up to 5 users can comfortable share a single ADSL connection - or more if they are not constant users.

What is the security used

Microsoft RDP
OR
Sonicwall SSL/VPN or Cisco client
OR
RSA password-fob at additional cost.

What printers are supported?

Any network printer is supported. 
Some small printers have issues with remote printing.
Printer drivers need to be installed to the hosted system before they will work

Which Sage products are supported?

All

Which Microsoft products supported?

All

What is the hardware environment?

Dedicated WIndows 2008 virtual server(s) running on VMware vSphere 4 or Windows Server 2008 HyperV on Dell servers

What is the Windows environment?

Microsoft Windows server 2008.

Is there Anti-virus and firewall protection?

Yes

When is backup performed?

Overnight to array storage.

When is the Helpdesk open?

8:00am to 5:30 on normal working days

What is the helpdesk turnaround time

8 hours is guaranteed, but average turnaround is under 2 hours, or immediate if urgent.

What is the charging model?

An agreed base cost plus a fee per user, per month.

What reporting is received?

A list of users and products used in each calendar month

What is the set-up time?

Typically 3-5 days