2nd / 3rd Line Infrastructure Engineer
Paradise are recognised as a leading provider of Infrastructure-as-a-Service solutions with particular expertise in Sage 200 and Hybrid Cloud as well as bespoke application development.
With year on year growth within an increasingly competitive industry, Paradise stand out amongst the rest with 10 years of experience delivering managed Cloud services certified to BSI ISO 27001 as well as being a long standing Microsoft Partner. This year Paradise turns 30; further continuing to excel in the delivery of an essential suite of technical and business services to the SMB market across the UK.
This is a fantastic opportunity for a server support professional looking to develop their career and enhance their prospects with an exciting and highly successful company.
Joining a vibrant and friendly environment, the successful candidate will have the opportunity to work with a broad and challenging range of technologies, industry sectors and customers.
About the role
As a 2nd / 3rd Line Infrastructure Engineer, you will be responsible for supporting customer systems via the telephone, email and remote connection.
Responding to customer and operational requirements, you’ll troubleshoot queries and provide valuable 2nd and 3rd line support to any unresolved issues. You’ll create detailed documentation for both internal and customer systems and maintain an accurate record of your work and system changes.
Additionally, you will build and maintain LAN and private cloud servers and ensure that all work is completed in a timely manner.
As part of your role, you will occasionally be required to travel to customer sites and perform on-site technical support tasks.
To be considered for this role, you must have:
- At least two years’ experience gained in a server support role
- Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices
- A good working knowledge of IP networking, Terminal Services, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, IIS and RAID
- A full driving licence and access to your own vehicle
As a 2nd / 3rd Line Infrastructure Engineer, you must have fantastic communication, troubleshooting and problem solving skills with a proactive and customer-focused approach.
Experience of Microsoft Azure, Microsoft 365 email and Office deployments would be beneficial to your application, as would a MS technical certification, such as MCP, MCSA, MCSE or MCITP.
A proven track record of network migrations and ‘green field’ network commissioning would also be advantageous, as would experience of Hyper-V, VMware and DNS administration.
Based in Northampton, Northamptonshire. £25,000 – £30,000 DOE Plus Bonus, Health Scheme (after probation period), Four Weeks’ Holiday + Bank Holidays
Please email your CV to email@example.com